Procedure for the Right to Return and the Right to Renege

For Domestic Sales :

Product Return:Distance Sales Contract
The Buyer has the right to withdraw from the contract within fourteen days from the confirmation of the order without giving any reason and without paying penal clause. The return shipping cost (50 TRY) for the returned product or products shall be deducted from the amount paid by the buyer.

There is no right to return after the product is received from the delivery point by signature due to return of the purchased product is not appropriate in terms of health and hygiene after the product is collected. 

In sales with or without dress fitting, right to withdrawal may not be used in any manner after the ordered products are collected from the store which is the delivery point.

In sales made over the website https://www.aysirashop.com, the buyer has the right to replace the products he/she has purchased in the stores of the seller. The Buyer may perform his/her right to replace the products, which have not yet been received, on https://www.aysirashop.com website.  

For Overseas Sales :
Pursuant to the legislation, the Buyer may not use his/her right of withdrawal in the following cases:

In the contracts for goods or services whose prices vary depending on the fluctuations in the financial markets and which are not under the control of the Seller (e.g., products under the category of jewellery, gold and silver); in the contracts for delivery of goods which are prepared in line with the desires of the Buyer or expressly for his/her personal needs and which are not suitable for being returned and which have the risk of being deteriorated and whose expiration date is likely to pass; in the contracts for delivery of the products whose return is not appropriate in terms of health and hygiene among the goods whose protective elements such as packaging, band, seal, package have been opened upon delivery; in the contracts for the goods that are incorporate into other products following the delivery and cannot be sorted by their nature; in the contracts for books, audio or video recordings, software programs and computer consumables that are offered in material environment, provided that whose protective elements such as packaging, band, seal, package have been opened by the Buyer; in the contracts for delivery of periodicals such as newspaper and magazines, other than those provided under the subscription agreement; in the contracts for leisure times made for accommodation, transportation of properties, car rental, food-beverage supply and entertainment or recreation purposes; in the contracts for performance of services on betting and lottery; in contracts for services that are commenced to be performed with the confirmation of the consumer before the right of withdrawal is expired; in the contracts for services performed in electronic environment and for intangible goods that are instantly delivered to the consumer (gift card, gift voucher, coupon that can be used in place of money, etc.).

The right of withdrawal shall not be exercised for the goods or services (regular deliveries of the Seller and services in the areas of foodstuffs, beverages or other daily consumer goods as well as travel, accommodation, catering, entertainment sector) that are excluded from the scope of the Regulation on Distance Contracts.

In the purchases carried out through the www.aysirashop.com website, the right to return of the product purchased in the shopping is not possible due to reasons of health and hygiene. The fact that in case of delivery of the purchased product to the buyer by the shipping firm in a complete and non-deficient manner, the product concerned shall not be accepted for return has been notified to the buyer under this contract.